Last updated: July 4, 2026
Vista Counselling (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, vistacounselling.ca. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. It applies to information collected through this website and is separate from the confidentiality that governs the clinical counselling relationship, which is protected under applicable professional standards and privacy legislation.
Who we are
Vista Counselling is a counselling practice located at 20161 86 Ave, Unit B150, Langley, BC. If you have questions about this policy or about your personal information, you can reach us at office@vistacounselling.ca or 778-240-5794.
Information we collect
When you use our contact or appointment-request forms, we collect the information you choose to provide, such as your name, email address, phone number, and any details in your message. We use this information only to respond to your inquiry and to arrange services.
Like most websites, we also automatically collect certain technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time of your visit. This is collected through cookies and website analytics to help us understand how our site is used and to improve it.
Cookies
Our website uses cookies, which are small text files stored on your device, to support site functionality and to gather anonymous analytics about how the site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent; if you do, some parts of the site may not function properly.
How we use your information
We use the information we collect to respond to your inquiries and appointment requests, to provide and improve our services, to maintain the security and functionality of our website, and to meet our legal obligations.
Third-party services
We use trusted third-party tools to operate our website, including form processing, spam and bot protection (Google reCAPTCHA), and website analytics. These providers process data on our behalf and are not permitted to use it for their own purposes. Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
How we share information
We do not sell or rent your personal information. We share it only where necessary to operate our website (with the service providers noted above) or where required by law.
Data retention
We keep contact and appointment-request information only as long as needed to respond to your inquiry and for reasonable business and legal record-keeping purposes, after which it is securely deleted.
Security
We take reasonable administrative, technical, and physical measures to protect the information collected through our website against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, so please avoid sending sensitive personal or health details through website forms; where needed, we will arrange a secure method of communication.
Your rights
You have the right to request access to the personal information we hold about you and to request corrections. To make a request, please contact us at office@vistacounselling.ca.
Clinical confidentiality
The privacy of information shared within counselling sessions is governed separately by professional confidentiality standards and applicable privacy legislation, and is discussed directly with clients as part of the counselling relationship.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
Vista Counselling
20161 86 Ave, Unit B150, Langley, BC V2Y 2C1
Email: office@vistacounselling.ca
Phone: 778-240-5794